Charter loses home internet customers, blames end of COVID support program

Charter CEO Tom Routledge gestures and speaks at a conference.
Zoom / Charter CEO Tom Routledge speaks during The New York Times DealBook Conference in New York on Thursday, November 10, 2016.

Both of the largest home Internet service providers in the United States lost subscribers in the second quarter of 2022.

Friday, the communications charter mentioned Losing 42,000 resident Internet customers, causing it to buy 2,8259,000 Spectrum Internet service beds. Charter also gained 21,000 Small and Medium Business (SMB) clients, bringing it to 1,994,000 in this category.

Charter is the second largest internet provider after Comcast. Last week, Comcast I mentioned a loss of 10,000 residential broadband customers, leaving it with 2,9826,000 households joint online. Comcast has also acquired 10,000 business broadband customers, giving it 2,337,000 business subscribers.

Subscriber losses are extraordinary. For Comcast, it was the first quarter ever that it failed to get broadband subscribers.

Charter has acquired over 7 million home internet customers since its inception Buy 2016 Time Warner Cable has turned it into the second largest cable company with 20.7 million internet subscribers at that time. Charter added more than 1.1 million home internet customers In 2021 and another 164000 in the first quarter of 2022.

Charter blames end of COVID support program

The slowdown of the charter might have started earlier had it not been for the spread of the Corona virus Emergency Broadband Benefit Program (EBB), which provided benefits of $50 a month to low-income people and those who lost income during the pandemic. The charter company said it lost 59,000 subscribers to homes and small and medium businesses in the second quarter as a result of this program has been replaced by The Affordable Connection Program (ACP), which offers $30 per month and has more restrictive eligibility requirements.

“During the second quarter, we added 38,000 Internet customers when excluding the unfavorable impact of discontinuing the Emergency Broadband Benefits Program and additional tariff requirements for the Affordable Connection Program,” said Charter CEO Thomas Routledge. Contact Analystsaccording to the alpha search version.

Charter revenue in the second quarter was $13.6 billion, up 6.2 percent year-over-year. Net income was $1.5 billion, up 44.2 percent from the previous year’s second quarter.

Christopher Winfrey, charterer of operations at Charter, said the company is confident that “Web extensions will bounce back…our recipe for broadband growth has always been about competitiveness and price competitiveness in the marketplace.”

Charter pins hope for new federal funding

Like Comcast, Charter appears to be having trouble adding subscribers, as it has already subscribed about everyone who wants to serve it and lives in a home within the Charter network area. Comcast and Charter do not compete with each other despite being the two largest cable companies.

The charter company is expanding its network into some new territories using funds from the federal government Rural Digital Opportunity Fund (RDOF) and other grant programs. Routledge noted that in addition to the RDOF and various government grant programs that awarded Charter funds, the US government $42 billion in broadband shareholder equity, access, and deployment “Coming next year…it will allow additional construction, which we hope to bid and succeed in.”

Although the charter is Provider only high speed wired line In many parts of its territory, company executives said competition from fixed fiber and wireless has played some role in losing customers. Fixed wireless is still “relatively young. It’s not the main component of our quarterly performance, but it’s a factor,” Routledge said.

Charter also lost 240,000 residential TV customers and 265,000 residential audio customers in the second quarter. average monthly income of subscribers in the residential sector increased from $113.28 to $116 in the second quarter. This includes broadband, television and landline service.

One of Charter’s bright spots is that it has added 344,000 residential and SME mobile subscribers, giving it 4.3 million mobile lines. “Our mobile business is growing at a very fast pace,” said Routledge. Charter offers mobile service using the Verizon Wireless network.

Disclosure: The Advance/Newhouse Partnership, which owns 12.4% of Charter, is part of Advance Publications. Advance Publications is owned by Condé Nast who owns Ars Technica.